Return Policy
Your satisfaction matters. Here's how returns and refunds work at Smoke & Distro Co.
Step 1
Request a Return
Contact us within 30 days of delivery with your order number and reason.
Step 2
Ship It Back
Return the unopened item in its original packaging with the return instructions provided.
Step 3
Get Your Refund
Approved refunds are processed after the returned item is received and inspected.
Eligible for Return
- Unopened products in original, undamaged packaging
- Items returned within the allowed return window
- Products that arrived damaged or incorrect
- Orders canceled before dispatch
Not Eligible
- Opened or partially used tobacco products
- Items returned after the return window
- Products damaged by misuse
- Items without proof of purchase
Ready to start a return?
Have your WooCommerce order number handy and contact our team.
Contact Support